Telehealth & Remote Consultation Platform for Wellness Clinics

CHALLENGES

A wellness and physiotherapy clinic group wanted to expand into telehealth but faced limitations with off-the-shelf tools:

No integration with patient profiles or treatment plans.
Low-quality video performance during peak hours.
Lack of secure file-sharing for prescriptions, exercises, and notes.

They needed a purpose-built platform matching healthcare privacy and usability requirements.

Customer Background

The client operates multiple wellness, physiotherapy, and mental health clinics in both urban and rural areas. They wanted to offer virtual consultations to increase accessibility and reduce in-person load.

SOLUTION

Groove Technology created a custom telehealth platform tailored for clinical workflows:

Built secure video consultation features using WebRTC with adaptive streaming for low-bandwidth regions.

Added digital treatment plans, enabling clinicians to upload exercises, progress charts, and follow-up instructions.

Implemented HIPAA-inspired privacy controls, including encrypted chat, consent logging, and role-based access.

Integrated online payments and appointment scheduling.

TECHSTACKS

RESULTS

Telehealth adoption increased by 300% within 2 months of launch

30% reduction in clinic congestion, as routine follow-ups moved online

Patient satisfaction improved to 4.7/5, based on in-app survey data.

Stronger compliance through secure communication features.

CONCLUSION

With a tailored telehealth solution, the clinic network expanded its reach, improved patient convenience, and reduced operational overhead — all while maintaining healthcare privacy and quality standards.