Laboratory Test Ordering & Result Management System

Challenges

A medical diagnostics provider lacked a modern digital workflow for managing test orders and delivering results. Their difficulties included:

Manual order submissions via email or PDF.
Slow turnaround time and lost or incomplete requests.
No centralized system for clinicians to track test progress.

They needed automation to streamline their ordering process and improve reliability.

Customer Background

The client provides blood tests, genetic screening, and pathology services to clinics and hospitals. High request volume combined with manual workflows resulted in delays and administrative overhead.

SOLUTION

Groove Technology developed a custom lab-order and result-delivery platform:

Implemented an online test ordering portal with structured forms and validation.

Automated sample tracking across the full laboratory workflow.

Developed a secure results portal where clinicians can log in, search, and download test results.

Added automated notification features for results-ready status.

Designed a compliant data architecture meeting healthcare privacy standards.

TECHSTACKS

RESULTS

Turnaround time reduced by 40% with automated ordering and tracking

Administrative workload cut by 60%, freeing staff for higher-value tasks

Near-zero lost orders, thanks to structured digital workflows

Improved clinician satisfaction and stronger B2B relationships.

CONCLUSION

By replacing inefficient manual workflows with a digital, compliant system, the diagnostics provider now delivers quicker results, fewer errors, and better service to clinics and hospitals.