By Kory Hoang, Technical Leader at Groove Technology In today’s fast-paced digital world, customers expect websites to load in the blink of an eye. For large e-commerce platforms, speed isn’t just a technical necessity—it’s essential for ensuring a smooth user experience, boosting conversion rates, and reducing cart abandonment. However, as the user base grows, […]
Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. With the advent of the digital age and the dominance of eCommerce giants like Amazon, retailers are under pressure more than ever to leverage data for better customer experience. […]
While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Customers are always purchasing, whether online or off. This is a significant factor. However, people’s propensity for internet shopping has seen massive growth in recent years. Retailers are rushing to use technology like AR and VR […]
CHALLENGES Required rapid team scaling without compromising quality Faced initial learning curves with .NET and new technologies Expected 100% skill-match candidates, risking higher costs and delays Concerned about communication, culture gaps, and time zone issues
CHALLENGES BMS is an in-house product of a 3rd Party Containers company in Australia, with plans to commercialize it as a SaaS offering. The system was previously maintained by the Innovent team in the Philippines, but due to quality issues, the customer wanted Groove to take over. BMS consists of multiple web and mobile applications; […]
Customer A customer service-driven enterprise looking to enhance user interactions through AI-powered voice automation. Challenge High Call Volume & Wait Times: The client’s support team struggled to handle large volumes of customer inquiries efficiently. Inconsistent Customer Service: Manual responses led to inconsistencies in customer interactions and resolution quality. Limited 24/7 Availability: The client lacked round-the-clock […]
Customer A growing B2B company looking to enhance its sales and marketing efforts with AI-driven prospecting solutions. Challenge Time-Consuming Prospecting: The client’s sales team was spending excessive time manually identifying and researching potential clients. Low Conversion Rates: Inefficient targeting led to low response rates and high lead drop-off. Lack of Data-Driven Insights: The marketing team […]
Customer A large-scale manufacturing company looking to optimize inventory control and enhance data-driven decision-making. Challenge Inventory Inaccuracies: Manual tracking led to stock discrepancies, overstocking, and production delays. Inefficient Supply Chain Forecasting: Lack of predictive insights resulted in material shortages and excess storage costs. Limited Real-Time Data Utilization: Factory operations relied on outdated reporting methods, slowing […]
Customer A fast-growing e-commerce retailer looking to enhance customer experience and sales through AI-driven insights. Challenge Low Conversion Rates: Inefficient product recommendations led to poor customer engagement and lower sales. Inventory Management Issues: Demand forecasting inaccuracies resulted in overstocking and stockouts. Customer Service Bottlenecks: Manual support processes delayed response times and impacted customer satisfaction. Industry […]
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